Coronavirus (COVID-19)

This webpage details the steps being taken by Gardiner’s Homecare in respect of COVID-19 Coronavirus – last updated 14th December 2020.

We know that our clients rely upon the help that they receive from Gardiner’s and we will do everything we can to continue to provide support.  The role that domiciliary care workers play in helping those we support to stay fit, healthy and happy is really important in minimising the pressure on the NHS and hospitals.  Our team have been fantastic at creating extra availability allowing us to continue taking on new clients wherever possible.  We are also still open to recruiting new staff to join our team.

We fully recognise that COVID-19 Coronavirus represents a serious threat to our clients than it poses to the general population.  We would like to reassure you that all our staff are fully aware about the symptoms of COVID-19 Coronavirus, a new continuous cough, a high temperature or a loss or change to sense of smell or taste.  Our staff are all aware that they will need to stay at home and self-isolate for the required period if they, or someone they live with displays coronavirus symptoms.

At every care duty, our staff are being asked to record and confirm that they feel well and do not have any of the symptoms detailed above.

Our staff are required to wear type IIR surgical face masks to every care duty.  This provides protection to both our clients and our team of care workers.  All staff are also now provided with access to weekly COVID-19 test so that any infection will be picked up promptly.  We also have access to infection control funding which allows us to pay our team members wages in full should they need to self isolate.

Other PPE that must be worn by our team includes disposable gloves and aprons should they need to come in to contact with a service user when providing care and support.  We also regularly check that all clients have available for our care workers soap to wash their hands with, kitchen roll to dry their hands and household surface cleaner.

At every care duty, we are asking all staff to record and confirm that they have washed their hands upon arrival.  Again, at the end of the care duty, our staff are being asked to record confirmation that they have practised the correct infection control procedures throughout the duty including washing hands before and after every care task.  We also supply to our Care Workers alcohol gel to take and use in addition to handwashing.

At every care duty, we are asking our staff to record confirmation that the client is not showing any symptoms of COVID-19 Coronavirus.  Should they be showing any such signs our care workers would immediately report this to the care management team.  For any client with symptoms of COVID-19 Coronavirus, in order to avoid the risk of the virus being passed on, they should self-isolate for 7 days.  If a Service User lives with someone displaying COVID-19 Coronavirus symptoms, they should self-isolate for 14 days.

Government stay at home: guidance for households with possible coronavirus (COVID-19) infection

For any client with symptoms of COVID-19 Coronavirus, or where they live with someone displaying symptoms, we will seek to find ways to help whilst avoiding contact that could lead to the spread of COVID-19 Coronavirus amongst our staff and clients.  It will in many cases be possible to suspend care for the short isolation period or to adapt working ways and care plans to avoid close contact.

The Government guidance with respect to homecare provision is available online.  Our Care Workers will wear fluid repellent surgical masks t every duty where they are likely to come within 2 metres of a client.  Disposable gloves and aprons must also be worn if they need to touch a client.  Face shields will be worn to protect the care workers eyes if the Care Worker assesses that there is a splashing risk from the client for example by the client coughing.

In the event of any staff shortages due to COVID-19, we will prioritise our attendance to those clients most in need of our support.  We do urge all clients to have a backup plan for this possibility and we will, of course, maintain close communication with you.

The situation with COVID-19 Coronavirus continues to evolve.  We will try to keep everyone informed about the impact that has on our service.  This webpage will be regularly updated.

Thank you for your continued support at this difficult and worrying time.  We hope that you are all well and maintaining high spirits.  If there is something concerning you, causing difficulty or even if you just want a chat, please do speak with your Care Manager or one of us at the Gardiner’s office and we will see how we can help you.

More information about Coronavirus (COVID-19)

Coronavirus (COVID-19) is a new illness that can affect your lungs and airways.  The symptoms of coronavirus are a cough, high temperature and shortness of breath.  It seems to start with a fever, followed by a dry cough.  After a week, it leads to shortness of breath and some patients require hospital treatment.  These symptoms are similar to other illnesses that are much more common, such as cold and flu and so experiencing these symptoms does not necessarily mean you have the illness.  The current evidence is that most cases appear to be mild, those who have died appear to have had pre-existing health conditions.

Coronavirus (COVID-19)

What can you do to help stop viruses spreading?

Viruses similar to Coronavirus (COVID-19) are spread in cough droplets that can’t live outside the body for very long and are very unlikely to be spread through things like packages or food.  So, what can you do to help stop viruses spreading?
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately
  • wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available
  • try to avoid close contact with people who are unwell
  • do not touch your eyes, nose or mouth if your hands are not clean


If, as a Gardiner’s Staff Member or Service User, you have a question about Coronavirus (COVID-19) in relation to our service, please do contact us by calling 01183347474.

The Thames Valley Health Protection Team covers Berkshire, Buckinghamshire, Oxfordshire.  Their telephone number is 0344 225 3861 (option 1 to 4 depending on area) or for Out of hours advice 0844 967 0083.


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