Victoria
Deputy Service Manager

When did you join Gardiner’s and what is your background in care?
In my twenties I worked in the corporate sector, predominantly the telecoms industry, where I account managed various clients. I remember approaching thirty and thinking that, even though I enjoyed my work, it didn’t hold much satisfaction.  It was then that I took the plunge and secured my first job in a small care home for adults with learning disabilities – a far cry from the hustle and targets of business.  Within the last thirteen years I have worked in care homes, a day centre and then progressed to a social enterprise as the Registered Manager. I was delighted to join Gardiner’s in February 2016 and have never looked back.

Why the care industry?
Because every minute of your work matters to someone.  It is a privilege to be invited in to someone’s life and be able to support them as they wish – whether it be a pop in for a bit of company or a 24/7 support package, I never underestimate the importance of our roles here.  It’s a pleasure to watch the customer and their family gain reassurance from the care we can give.

What makes Gardiner’s Homecare different?
Gardiner’s are able to offer a truly bespoke package, something that is very important to me.  Every one of our customers receives a care package that is as individual as they are.  As a Care Manager here, I have time to give my customers the attention required to deliver a truly safe, person centred package. I can also give the carers the time they deserve to discuss their needs – there is a lot of lone working and Gardiner’s understands that.  Being a family run business, I love that I know who I am working for. Everyone is very approachable and the open door policy is a refreshing way to run the office.

What’s your proudest achievement?
I studied for my NVQ Level 4 in Health and Social Care, alongside my Registered Managers Award, when I was pregnant and in the first year of having my son, Ollie. It felt like quite an achievement and has enabled me to progress within the care sector.

What are your five favourite things?

  • My son, Ollie – he’s an energetic young lad who makes me laugh and drives me crazy every day.  I adore him.
  • Music – I was in a band for many years when I was younger and there’s music in our house most of the time – from indie to metal and everything in between.
  • Water – if I’m on it or in it, I’m happy!  Being by the sea is a favourite place for me and my family.
  • Art – I have always loved painting and drawing.  A day in London visiting the galleries is my idea of heaven.
  • Laughing – life can be a serious business and the more laughter that’s thrown in to help along the way, we’re all the better for it.

 

Victoria’s email address is [email protected]